Refund policy

Return and Refund Policy

Thank you for shopping with Ethereal Hibiscus! We hope you love your art, prints, and clothing. Please take a moment to review our policy before placing your order.

Because many of our clothing pieces are made once an order is placed, each garment is produced specifically for you. We want to give you the opportunity to receive the right piece while also protecting the limited-production nature of our clothing.

Clothing

Made Once Ordered

Our clothing is made once an order is placed, meaning each garment is produced specifically for your purchase.

Because of this, we do not accept general returns for change of mind. However, we offer one complimentary size exchange per clothing order to help ensure you receive a size that works for you.

Please carefully review the size chart, measurements, product description, and other information provided on each product page before ordering.

If you are unsure about sizing, please contact us before placing your order and we’ll be happy to help.

One Complimentary Size Exchange

If you receive your clothing item and realize that you need a different size, you may request one complimentary size exchange within 14 days of delivery.

To qualify:

  • The item must be unworn and unwashed.

  • The item must be in its original condition.

  • The item must not have been altered or damaged after delivery.

  • The item must be free of stains, makeup, perfume, smoke, pet hair, or other signs of use.

  • The item must be returned within the required timeframe.

  • The customer is responsible for the cost of shipping the original item back to us.

Once the original item is returned and confirmed to be in eligible condition, we will produce and ship the replacement size at no additional production or shipping cost to you.

Additional Size Exchanges

We understand that finding the right fit can sometimes take more than one attempt. However, because our clothing is made specifically once ordered, additional size exchanges are not guaranteed.

If a second exchange is approved, the customer may be responsible for applicable production and shipping costs.

We reserve the right to limit or decline additional exchanges when necessary, particularly in cases involving repeated exchanges or signs of misuse.

Wrong Item or Wrong Size Received

If you receive an item or size that is different from what you originally ordered due to a fulfillment error, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A photo of the item received

  • A photo of the size/care label

  • A photo of the packaging, if applicable

If we confirm that the error was on our end, we will provide the correct item or size at no additional cost to you, including applicable return and replacement shipping.

Damaged or Defective Clothing

If your clothing arrives damaged, defective, or with a significant printing or manufacturing issue, please contact us within 7 days of delivery with clear photos of the issue.

Examples may include:

  • Tears or holes present when received

  • Significant stains or marks

  • Damaged seams

  • Significant printing defects

  • Major manufacturing defects

  • An item that is substantially different from what was ordered

If the issue is confirmed, we may offer a replacement or refund, depending on the circumstances.

Please do not wash, alter, or wear the item before submitting a damage or defect claim. This may make it difficult to determine whether the issue was present when the item arrived.

Damage After Use

We cannot accept responsibility for damage caused by improper washing, drying, alterations, misuse, accidents, or normal wear and tear.

Please follow the care instructions provided with your garment.

Art Prints and Other Printed Products

If you receive a damaged print or other printed product, please contact us within 7 days of receiving your order with clear photos of the damaged item and packaging.

If the damage is confirmed, we will provide a replacement of the same design at no additional cost, when available.

Items that arrive in good condition are non-returnable and non-exchangeable.

Original Artwork

If an original piece of artwork arrives damaged, please contact us within 7 days of delivery and provide clear photos of the artwork and its packaging.

Depending on the circumstances, we may offer:

  • A full refund upon return of the damaged artwork, with return shipping costs covered by us.

  • An exchange for a similar piece, if available.

  • A partial refund or discount if the damage is minor and you choose to keep the artwork.

All original artwork must be returned in the condition and packaging requested by us in order to qualify for a refund or exchange.

Change of Mind / General Returns

Unless otherwise stated, we do not accept general returns simply because you changed your mind, no longer want the item, or do not like how the item looks after receiving it.

For clothing, our one complimentary size exchange is intended to help with fit and sizing. It is not a general return or refund option.

Clothing that has been worn, washed, altered, or damaged after delivery is not eligible for exchange.

Limited Edition and Higher-Priced Items

Certain limited-edition, special-release, or higher-priced pieces may have different return or exchange conditions. If an item is final sale, this will be clearly stated on the product page before purchase.

Chargebacks

If you have an issue with your order, please contact us directly so that we have an opportunity to resolve the issue with you.

We reserve the right to provide relevant order information, correspondence, tracking information, and applicable policies to a payment provider in response to a disputed or fraudulent transaction.

How to Request a Refund, Replacement, or Exchange

Please contact us within the applicable timeframe via etherealhibiscus@gmail.com & 5016582207

Please include:

  • Your name

  • Order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the packaging, when relevant

Once we receive your request, we will review the situation and let you know what resolution is available.

Please do not send anything back before receiving instructions from us.

We reserve the right to determine the appropriate resolution based on the circumstances of each case and to decline exchanges that do not meet the conditions outlined above.

Thank you for supporting Ethereal Hibiscus Art and our growing world of art, clothing, and creative expression.