Shipping policy
Shipping Policy
At Ethereal Hibiscus Art, many of our clothing pieces, prints, and other products are made once an order is placed. This means your item may need to be produced before it can be shipped.
Some of our made-to-order clothing is produced and shipped from outside the United States, so clothing orders may require additional time for international transit and delivery.
Because of this, your total delivery time includes both production time and shipping time. Please review the information below before placing your order.
Processing & Production Time
Many of our products are made to order after purchase rather than being kept in stock.
Production time varies depending on the product and fulfillment provider. Most made-to-order items are typically produced within approximately 2–7 business days, although some products may take longer during busy periods, holidays, or high-volume production periods.
Production time is separate from shipping time.
For example:
Order placed → Production → Shipping → Delivery
You will receive a shipping confirmation email with tracking information once your order has been produced and shipped.
Shipping Methods & Costs
Available shipping options and costs are calculated at checkout based on your location, the item(s) ordered, and the shipping method available for your order.
Depending on the product and destination, available shipping methods may include:
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Standard Shipping: approximately 5–8 business days after the item has been produced and shipped.
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Expedited Shipping: approximately 3–4 business days after the item has been produced and shipped.
These shipping estimates are provided by the applicable shipping carrier and may vary depending on the product, fulfillment location, destination, carrier, customs processing, and time of year.
Important: Selecting expedited shipping does not necessarily speed up the production time of a made-to-order item. Expedited shipping applies to the shipping portion of your order after production is complete.
For clothing produced outside the United States, shipping times may also be affected by international transit and customs processing.
Estimated Delivery Times
Because many of our products are made to order, please consider both production and shipping when estimating when your order will arrive.
For many U.S. orders, a general estimate may be:
Production: approximately 2–7 business days
Shipping: approximately 3–8+ business days, depending on the product and shipping method
Estimated total: approximately 5–15+ business days
Clothing produced outside the United States may take longer because of international transit, customs processing, and the location of the fulfillment facility.
These are estimates, not guaranteed delivery dates. Some products may arrive sooner, while others may take longer depending on production requirements, fulfillment location, shipping method, carrier delays, customs, holidays, or other circumstances outside of our control.
If your order contains multiple products, your items may be produced and shipped separately depending on where they are fulfilled. This means you may receive multiple packages and tracking numbers for a single order.
Prints & Printed Products
Many of our prints and printed products are produced after your order is placed.
Because of this, prints may require production time before they are shipped. Please allow additional time for your order to be produced and shipped.
Prints are carefully packaged to help protect them during transit. Packaging may vary depending on the size and type of product.
Clothing
Our clothing is made once ordered and is not necessarily kept in inventory.
Our made-to-order clothing is produced by fulfillment partners located outside the United States. Because each garment is produced specifically for your order and then shipped internationally, clothing orders may require additional time compared with products fulfilled domestically.
Please allow approximately 2–7 business days for production before shipping. After production is complete, the garment will be shipped using the shipping method selected at checkout.
International transit and customs processing may add additional time to your delivery.
Please keep the full production and international shipping timeline in mind when placing a clothing order.
Packaging
We take care to package products appropriately for their type and size to help protect them during transit.
Packaging may vary depending on the product and fulfillment provider. We use protective packaging whenever necessary and eco-friendly packaging when possible.
Order Tracking
Once your order has been produced and shipped, you will receive a shipping confirmation email with tracking information.
Please use the tracking information provided to monitor your package's progress.
If your order is shipped in multiple packages, you may receive separate tracking numbers and delivery dates for each item.
Tracking information may take some time to update after a package begins its journey, particularly for international shipments.
Shipping Address
Please make sure your shipping address is accurate and complete before placing your order.
We are not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at etherealhibiscusart@gmail.com.
Because many of our products begin production shortly after an order is placed, we cannot guarantee that an address change will be possible. We will do our best to accommodate changes before the order enters production or ships.
Delays
Shipping and production estimates are estimates and are not guaranteed delivery dates.
Delays may occur because of:
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High order volumes
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Holidays or peak seasons
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Production delays
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International transit
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Carrier delays
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Customs processing
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Severe weather
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Incorrect or incomplete shipping information
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Other circumstances outside of our control
If your order is experiencing a significant delay, please contact us and we will do our best to assist you.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, jojobuchmannart is not responsible for packages that are subsequently lost, stolen, or misplaced.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, your building's mailroom or package area, and the shipping carrier.
If a package is lost while in transit and the carrier confirms that it has been lost, please contact us so we can review the situation and determine the appropriate next steps.
Returned or Undeliverable Packages
If a package is returned to us or to our fulfillment provider because of an incorrect address, incomplete address, refusal of delivery, or another issue caused by the customer, please contact us to arrange next steps.
Additional shipping or reshipment costs may apply.
International Shipping
International orders may be subject to customs duties, taxes, tariffs, or import fees depending on the destination country.
These fees are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
International delivery times can vary significantly depending on the destination and customs processing. Customs delays are outside of our control.
Made-to-order clothing shipped to the United States from outside the country may be subject to international transit and customs processing before delivery.
Damaged Packages or Products
If your order arrives damaged, please take clear photos of the damaged item and packaging and contact us within 7 days of delivery.
Please refer to our Return and Refund Policy for information about damaged products, replacements, exchanges, and refunds.
Contact Us
If you have questions about your order or shipping, please contact us at:
We are happy to help with questions about your order, production, shipping, or tracking.